If you are a member of a Call Queue you will need to be able to login and logout of your Call Queues. Please follow the below steps to manage your Call Queue(s).

If you have the 8×8 Teams Plugin installed please scroll down to Manage my Call Queues. If not, please start with Install the 8×8 Teams Plugin.

Install the 8×8 Teams Plugin

To install the 8×8 Teams Plugin follow the below steps.

1. Open Microsoft Teams.
2. Locate and select the Apps tab on the left navigation bar (shown as 1 on the screenshot).
3. In the Apps search bar type in 8×8 (shown as 2 on the screenshot).
4. The Search results should show the 8×8 Plugin for Teams.
5. Click on Install or Enable and allow the 8×8 Teams Plugin to complete.
   
   
   
6. Locate the 8×8 Plugin by clicking on the three dots … in the left navigation bar (1). Then type 8×8 in the search box (2). Then click on 8×8 (3).
   
   
   
7.  You will be presented with the 8×8 Login prompt. Enter your University email address and press Continue.
8. On the next login prompt, press the Login with Organisation button. You may be prompted to enter your University login credentials. Once completed the 8×8 landing screen will display in Teams.
   
   
   

Manage my Call Queues

Please follow the below steps:

1. Open Teams and navigate to the 8×8 tab (you may be prompted to sign in – press the Sign in via SSO button and enter your credentials if required.
   
   
2. Navigate to the Dashboard tab in the top navigation bar (2). Then select Call Queues tab from the left navigation pane in the 8×8 Plugin (3). You will see the Call Queues that you are a member of in the Call Queues window. To change your login status for a Call Queue press the Log in or Log out buttons as needed. If you are logged out of a Call Queue you will not receive any calls made to that number.