Splashtop allows students to remotely access on-campus Apple and Windows computers in selected labs and operate these from any device and any location as if physically present at the on-campus computer. This means that software installed on these computers, which may not be otherwise accessible, can continue to be used whilst off-campus.

Please Note: Splashtop is only used by students on courses which require remote access to specialist or high-spec software from off-campus. If you haven’t previously been given access to Splashtop through your course, the below information may not apply to you.

Connecting to an on-campus computer using Splashtop

This guide describes the process for students and other users to connect to on-campus computers using the Splashtop remote access solution. 

Splashtop is the University’s chosen remote access solution. It enables users to connect to on-campus computers using their personal devices from any location and operate the on-campus computer as if they were physically using it.

Contents

Requesting Remote Lab Access

First time using Splashtop – Install Splashtop Business App

Log into Splashtop and access an on-campus computer

Close your session and Splashtop

Frequently Asked Questions

Requesting remote lab access

To access Splashtop, you will first need to request lab access (unless this has already been granted to you).

To request remote lab access, follow the steps below:

1. Contact your course tutor requesting access.
2. Your tutor will then need to email the Digital Services team at dt@lincoln.ac.uk with the following information:

• Course Code: Include the course code(s) for your student groups.
• Lab Room Name: Specify the name of the specific lab room you wish to access remotely.
• Access Approval from Your Tutor: Your tutor’s email should confirm their approval for your access.

Upon approval, you will receive detailed instructions on how to access the lab computers remotely. Please follow the steps below to access Splashtop.

First time using Splashtop – Installing the Splashtop Business App

1. First, visit https://my.splashtop.eu, then select “Single Sign-On login” at the bottom.

2. Enter your University email address in the box that appears.
3. On the new login screen that appears, sign in with your University email address and password.
4. You will now be able to access any devices you have been given access to from the “My Computers” screen.

5. Click on your chosen device’s “Start Remote Session” button to start using it.

6. Select “From the Splashtop Business App” to download the Splashtop Business App to your device.

7. Follow the steps and install the Splashtop Business App.
8. Click on the “Single Sign-On Login” button when the login screen appears. (You may need to open the Splashtop Business App to access this screen.)

9. You will then be directed to the University’s ADFS login page as you would be for other University systems. Enter your University email address and password, then click the ‘Sign in’ button and follow your normal MFA method to complete authentication.
10. Return to the Splashtop Business app. If this is the first instance of your logging into Splashtop on this device, the “Authentication Required“ window will appear. You will receive an email with the subject ‘Splashtop login authentication – action required’ – click on the “Authenticate this device” link in the email. 
11. A web page will load to confirm successful authentication. You will also receive a confirmation email. 

You have now successfully installed and authenticated Splashtop and can use the Splashtop Business app to access on-campus computers.

Accessing an on-campus computer

1. Open the Splashtop Business app. When you first run the app, the login screen will appear as below. To log into the UoL system, click on the “Single Sign-On login” link. Subsequent logins will automatically direct you to the login screen for SSO accounts (as pictured in Step 2).

2. The login screen will now appear as below. Enter your University email address and click the “Log In” button. You will then be directed to the University’s ADFS login page as you would be for other University systems. Enter your University email address and password, then click the “Sign in” button and follow your normal Multi-Factor Authentication method to complete authentication.

3. After logging in via the University sign-in page, a page will open in your browser advising that you have successfully logged in.
4. You can now return to the Splashtop Business app and will be presented with a list of computers to which you have been granted access. 

• The list is grouped by rooms. You will only see rooms listed where there are computers which you can access. 
• Apple computers are indicated with an Apple icon, and Windows computers are indicated with a Windows icon.
• Icons for each computer will appear as below to indicate the computer’s current status.

 

	Indicates that the computer is online and available for connection
	Indicates that the computer is currently in use by another user
	Indicates that the computer is offline and unavailable for connection

5. To connect to an available computer, double-click or tap on its name. You will then be presented with that computer’s desktop and able to work as if you were physically present at the computer.

6. If you are asked for login credentials when the desktop loads, use the credentials you normally would if physically present at the computer; e.g. your UoL user name & password or a specific user name and password if logging into a computer which doesn’t use UoL credentials.

Closing your session and Splashtop 

1. Log off from the remote computer session as you would if physically present at the computer.

2. Click on the disconnect icon in the Splashtop toolbar.

3. Close the Splashtop Business app.

Frequently Asked Questions

Q.	My Mac session has no sound – how do I fix this?
A.	There is a known issue with Splashtop whereby on the first login of the day to a Mac computer, the user may not hear any audio from the Mac they’re connected to. To resolve this, close the session and open a new session to the computer.

Q.	What do the icons on the Splashtop toolbar mean?
A.	Each of these is explained below:
	Disconnect the session (this does not log you out of the computer, your session is left active to re-connect if you wish)
	Switch active monitor on the remote computer
	Select the monitor to view on the remote computer
	Change display settings
	Enter / exit full screen mode
	Send Ctrl+Alt+Delete
	Session recording
	File transfer
	Perform actions on remote computer

If you require further assistance with Splashtop, please contact the DT Service Desk on 01522 88 6500 or email dt@lincoln.ac.uk