Our Service Desk is a team that aims to assist and support staff, students, visitors and the University of Lincoln with anything IT-related. The Service Desk is the first point of contact who will help and assist you with your IT support request.

How we can help you:

• Password Resets
• Student/Staff Personal Laptop Software Support
• Lecture Theatre Equipment Support
• Networking/WiFi Support
• Blackboard Support
• Printing Support
• Guest WiFi Accounts
• IT Purchasing

Support Hub

The Support Hub is the central reception area of the Digital Services Office and is open from 09:00-16:00 – Monday to Friday. At the front desk Staff, Students and visitors can get their personal/university software issues fixed and also receive advice on how to prevent the problem from happening again. This service is free and delivered by a team of students employed by the University studying a wide range of courses.

What Sort of Services do we offer?

• Student Laptop Software Repair
• Lecture/Seminar Equipment Support
• Software Installation
• Mobile Phone – Email Setup
• Print/Blackboard Password Resets
• Remote/Cloud Desktop Set-up

Where Can I Find The Service Desk?

The Service Desk is located on the first floor of the Minerva building.
If you go up the stairs opposite the Quad Café in the atrium, and take an immediate right, you will see the Digital Services Office to the right of the lift.

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If you need assistance, you can email dt@lincoln.ac.uk for Service Desk support.

If you require urgent assistance for an issue that affects teaching, please call us on 01522 886500.

For quick answers and help sheets, search our How To… page.

You can also reach us on social media with Digital Technologies on Facebook and Twitter for up-to-date information and to ask us any questions you may have.